Ensure training of all new employees as directed Prioritize and assign work to specific equipment and work closely with management on assignment Ensure that Service Levels are met for the print/mail area. Maintain optimum efficiency and cost effectiveness. Ensure timely completion of paperwork and reports. Suggest new techniques to improve productivity to management team.

Develop and coach employees to meet the needs of the organization while balancing personal development of the employee. Actively participate in the hiring of experienced and college graduate level employees. Solicit feedback from key team members to understand performance of team members and provide that feedback to the employee in a timely manner. Work with other leaders

Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can do attitude, and portraying a willingness to help at all times. Have a developed rapport with the customer base and have knowledge of account ownership. Act with confidence b

Reviews and Analyzes system activity and generated alerts with specific focus on TPPP, MSB, and other High Risk Customer types in accordance with Financial Crimes Compliance expectations. Participates in the analysis, update, and implementation of financial crimes policies, procedures, and processes. Develop strengthen, and/or implement department and cross department bus

Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship Promptly handles inbound customer calls/emails/texts directly or transferred from third party sub servicer related to delinquen

Generate fee income by developing and providing investment banking services to key relationships. Develop working relationships with key Fifth Third affiliate personnel to achieve mutual goals. Work with Manager to determine individual goals and objectives. Ensure compliance with all applicable regulatory groups and agencies. SUPERVISORY RESPONSIBILITIES Responsible for p

Reviews and Analyzes system activity and generated alerts in accordance with Financial Crimes Compliance expectations.. Ability to analyze Financial Crimes and Fraud related triggers related to risk activity. Appropriately escalates matters associated with Financial Crimes activity that warrants engagement from supervisory staff. Prepares Reports and recommends appropriat

Identifying, designing, developing and executing controls testing for the technology controls at Fifth Third Support the ITBCG Risk Manager in the execution of Centralized Testing and broader BCG responsibilities Partnering across the Technology organization to provide strategic and tactical thought partnership to effectively drive and evolve control design and developmen

Assists business controls leadership with the development of complex strategies and the implementation of controls, policies, and procedures to increase effectiveness and efficiency related to the respective business or functional area. Provides relevant expertise and analysis to stakeholders related to the identification, assessment, control, monitoring, testing and repo

Execute Lean Six Sigma projects which deliver process improvements for the Bank, with measureable impact that is either financial (hard or soft savings, revenue) or strategic. Drive focus and accountability in alignment with the Bank's strategic focus areas, working seamlessly across the lines of business and functions to maximize the return for the organization. Develop

Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advic

Partner with Portfolio Managers in credit and underwriting, performing analytical tasks as needed Use critical thinking to identify and draft documentation Responsible for regularly completing indicative credit information into Banking Systems with little to no errors Responsible for preparing risk rating scorecard and tickler event analysis and determining actions based

Assist the Bancorp Controller in resolving critical technical accounting and operational accounting issues on a timely basis. These responsibilities include Development of alternative potential solutions to issues. Participating in the final decision making process. Preparation of memoranda supporting the issue resolution. Communicating resolutions to both internal and ex

Manage 275 FCL cases, initiation through acquisition, including FHLMC, FNMA, FHA/VA & Private Investors with a total financial exposure of $25M. Follow up on all FCL actions monthly to ensure investor guidelines and monthly status requirements are met to prevent fines & reduce errors found during investor audits. Analyze & manage FCL timeline performance to ensure that no

Execute on retail strategies and tactics to increase the Preferred Program households, fulfill customer needs, provide an excellent customer experience, while removing roadblocks to achieve goals. Build deep relationships with customers to earn status as trusted advisor by leveraging our consultative sales and service process. Demonstrate ability to simplify and communica